Issue:- Sharefile User Sync is not working for Old users , New users are able to sync fine
User provisioning is only invoked if the delta sync picks up new
users. Re-provisioning does not happen for changes in user attributes or if
user already exist in database but failed to provision initially. This should
be the expected behavior as we would not want user provisioning to kick off
every time a change in name, group membership etc is detected by Delta sync
which is a memory consuming process.
The cause of the issue you are seeing is because there is no
mechanism in AppC to recover when user provisioning fails like your case.
Process AppC do while provisioning is :-
·
AppC do a delta sync
·
See what new users
it found
·
Verify if this user
need to be provisioned on the Sharefile
·
If yes then it
provisioned
·
user already exist
based on any previous sync then AppC will think it already provisioned and will
never try to provision it again.
·
If AppC got new
users and tried to provision but at the same time connectivity to sharefile got
failed then these users will never be provisioned
Possible solution are:-
·
Delete the Sharefile
configuration from AppController. Do a manual sync and then again create the
Sharefile on AppC
·
Create them manually
on sharefile
·
Use Sharefile UMT
tool
·
Titan build has fix
for same
